Returns & Exchanges
Due to the perishable nature of our premium seafood, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every Alaskan King Crab Co. order. If your delivery arrives damaged or does not meet our high quality standards, please contact us within 24 hours of receipt for a resolution.
Inspect Your Delivery
Immediately upon arrival, open your package and inspect the condition of the seafood and the status of the dry ice or gel packs.
Document Issues
If there are any concerns regarding quality or transit damage, take clear photos of the product, the packaging, and the shipping label.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the photos you captured to initiate a claim.
Resolution Review
Our team will review your claim and, if eligible, issue a full refund to your original payment method or arrange for a priority replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing